When I was researching for my trip to Brisbane and Gold Coast, I came across the Palazzo Versace Hotel which I thought was a lovely and exciting concept so I booked a room for part of my stay there as there were also other luxurious hotels I wanted to stay at for the purpose of my review for my blog. We went during the Australian winter however it was pretty much like summer, Queensland weather is amazing, I could move there!
Why the Palazzo Versace?
Versace is synonymous to European elegance. The late Gianni Versace is the first high fashion designer I knew as a child. So, I wanted to see what it was like absorbing in the elegant atmosphere of the world’s first fashion-branded hotel which welcomed its first guests in September 2000.
Not surprisingly, the Palazzo Versace Hotel is not for those who are budget-conscious. Every detail of this hotel screams ‘luxurious’ so the prices range from about $400 AUD per night to $2000+ AUD per night depending on the room that you choose. We paid about $800+ NZD per night for their standard room.
We were greeted by the doorman upon arrival and the concierge who helped us with our luggages. The concierge was friendly although our luggages did take quite awhile to arrive. I thought it was truly beautiful and everything was detailed to perfection. As one would expect, everything was Versace (from cutlery, to furniture and bedding, towels and so forth) and if you wanted to shop, the Versace boutique is available onsite.
Despite the hefty price tag we had to pay, check-in was not smooth at all. Not only were we given a room right at the back of the hotel, the ladies at the check-in counter checked another guest into our room as well and the other guest’s name (a man) appeared on our TV screen which felt wrong. This name remained on the screen throughout our stay which we did not like, despite calling reception several times, nothing was fixed or done about it. Luckily, we were in the room at the time, otherwise we would not have felt safe at all! I was really disappointed and angry because you would not expect this from a hotel that you highly regarded and paid top dollars for. I have stayed in hotels around the globe and this had never happened before!!!
The check-in time set at 3pm is also later than the usual check-in time at other hotels, which I did not like. Having to pay extra $20AUD for standard Internet is also another downside to a hotel with a hefty price tag. Come to think of it, another issue we had was with the card keys, I have never seen such sensitive card keys before. It did not work the first time around and our room was all the way at the other end so that was a bit of a walk! One of the girls at reception commented abruptly that I should not have any devices near the card keys, otherwise they would not work (not that I had anything near the card keys!) I really think they should make them simpler.
In addition, the safe in our room was not working so we had to lug around our valuables for the first few hours as we had to go out for dinner, but thankfully the safe was fixed when we arrived back to our room. The room inside does look a bit run-down and the room could do with a bit of a face-lift as one of the racks in the bathroom was broken. Not only was the bedroom a bit tired looking, part of the hotel’s exterior also looked like it needed some fresh paint perhaps (see photo below).
I really enjoyed the pool area which I made full use of after breakfast. I was pretty much in the pool by myself and I loved it. I love the beach-like feature and the cabanas which made it very heavenly. It was so serene and other guests were either still sleeping or having breakfast which was perfect as I was able to take lots of photos and there would be not a soul in the background. Selfish? That’s okay, in the name of taking photos, it’s perfectly fine.
The buffet breakfast was divine which we paid extra…I believe around $40 AUD? The chef was able to tailor the eggs the way I would only eat eggs, which is fried egg whites only. I really appreciate that they are able to customise that as it made things a lot simpler and made me enjoy my breakfast that much more! There were a plethora of dishes to enjoy from although the congee could be improved to reflect the actual taste of the Chinese congee.
Would we stay again?
Perhaps if it was for a very special occasion and hopefully we will not have to deal with the above issues again! However, I would say that the Palazzo Versace is definitely worth checking out if you are in the Gold Coast, even if you are not staying at the hotel, have a cocktail, high tea or perhaps dine there just purely for the experience.
All photos are my own taken with an iPhone 6 PLUS.
Featured image is an illustration by my favorite artist Megan Hess.
For more information on the hotel, click here.